Privacy Policy

Last updated: 15 September 2025

1. What Personal Information We Collect

We collect personal information necessary to provide our products and services, including:

• Contact details: name, email address, phone number.
• Order details: billing and shipping address, payment information.
• Device and usage information: IP address, browser type, pages visited, and cookies for analytics and site functionality.

We do not collect sensitive information unless required by law or with your consent.

2. How We Collect Your Information

• Directly from you when you place an order, create an account, or contact us.
• Automatically when you use our website through cookies, analytics tools, and similar technologies.

3. Why We Collect Your Information

We use your personal information to:

• Process and deliver your orders.
• Communicate with you about your purchase or inquiries.
• Improve our website and customer experience.
• Send marketing communications (you can opt out at any time).
• Comply with legal obligations and prevent fraud.

4. Disclosure of Your Information

We may share your personal information with:

• Service providers (e.g., payment processors, delivery partners, IT support).
• Legal authorities when required by law.

We do not sell your personal information to third parties.

5. Cookies and Analytics

Our website uses cookies to enhance your browsing experience and for analytics.

You can manage or disable cookies in your browser settings, but this may affect site functionality.

6. Marketing and Advertising

We use your personal information to provide you with targeted advertisements or marketing communications we believe may be of interest to you.

We use Google Analytics to understand how our customers use the site. You can read more about how Google uses your personal information at https://policies.google.com/privacy.

You can opt out of Google Analytics at https://tools.google.com/dlpage/gaoptout.

We may share information about your use of the site, your purchases, and your interaction with our ads on other websites with our advertising partners.

You can opt out of targeted advertising via:

• Facebook: https://www.facebook.com/settings/?tab=ads
• Google: https://www.google.com/settings/ads/anonymous
• Bing: https://advertise.bingads.microsoft.com/en-us/resources/policies/personalized-ads

Or visit the Digital Advertising Alliance’s opt-out portal at http://optout.aboutads.info/.

7. Data Security

We take reasonable steps to protect your personal information from misuse, interference, loss, unauthorized access, modification, or disclosure.

8. Access and Correction

You can request access to or correction of your personal information by contacting us. We will respond within a reasonable timeframe.

9. Overseas Disclosure

We generally store data in Australia. If we need to share information overseas (e.g., for cloud hosting), we will ensure appropriate safeguards are in place.

10. Your Rights

You have the right to:

• Access your personal information.
• Request corrections.
• Opt out of marketing communications.

11. Contact Us

If you have questions, concerns, or complaints about our privacy practices, please contact us:

Email: [email protected]
Phone: 1300 883 433