This Shipping Policy outlines the terms and conditions related to the delivery of products purchased from seatcoversonline.com.au. By placing an order, you agree to the terms set forth below.
1. Shipping Coverage
Seatcoversonline.com.au only dispatches orders to locations within Australia. We do not offer international shipping.
2. Delivery Method
Our default delivery option is set to “Authority To Leave”, meaning that a signature or someone being present at the delivery location is not required for parcel drop off. Please be mindful of delivery addresses provided. If this does not suit you, please let us know and we may be able to assist with a “Signature Required” delivery. A “Signature Required” delivery may attract a freight surcharge.
3. Shipping Costs
Seatcoversonline.com.au covers the cost of initial product delivery Australia-wide. This applies to all standard orders placed through our website.
4. Change of Mind Returns
Customers who wish to return products due to a change of mind are responsible for all costs associated with the return shipping. This includes packaging, postage, and any applicable handling fees.
5. Warranty Returns
Products returned under warranty must be approved by our customer service team. If a warranty return is not approved, the customer may request the product to be sent back for a flat dispatch fee of $30 AUD.
6. Tracking and Delivery Issues
Tracking information is available upon request. Seatcoversonline.com.au is not responsible for delays caused by postal services. Investigations into lost items will not be initiated until 14 days after the dispatch date.
7. Contact Information
For any questions regarding this Shipping Policy, please contact us at [email protected].
